HealthEast is embarking on a Lean Journey.
Our Model Clinic (Grand Ave) has been chosen to run one Kaizen per month to improve workflows and processes.
A Kaizen (which means Change Good/Continuous Improvement) is a week long workshop where a group of people look at a problem statement an inch long and a mile deep. The idea is to dig into the root cause of the issue and then develop counter measures to dissolve the root cause for the current pain points. During this week the group is asked to run multiple PDCA cycles to prove that the suggested 'new' workflow can work.
The week can be very intense.
I have been asked to attend many of these events at Grand and I feel honored to be a part of this work. We have made a lot of positive changes so far.
It's exciting to see so much energy being directed to our operations. I feel hopeful that we are moving in the right direction for our employees and our patients.
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